Fedics is the leading catering provider in South Africa and a trusted business partner, providing award-winning solutions that nourish success.

 
 

Industry segment-specific solutions and products designed to drive and deliver on the exact and exacting needs of clients across different markets

 
 

Fedics is built on people, progressive business ethics and taking responsibility for our impact our clients and their customers, on the environment, and society at large.

 
 

Download our Brochure, Certification and Policy Statements.

 
 

FOOD SOLUTIONS THAT
NOURISH SUCCESS.

With 50 years of experience across all segments of society, Fedics is the leading catering solutions provider in the South African market and a trusted business partner in seamlessly delivering the best service, and the best quality at the best value – meeting the exact needs of our clients and nourishing their success.

Our Vision:

To be recognised as the leading catering provider across all industries and economic segments.

Our Mission:

To power our customers and clients to success by keeping them nourished, healthy and excited with great food every day.

Our Values:

QUALITY.

We bring quality in everything we do to deliver long-term value.

COST.

We bring competitive pricing and best cost to client.

CONVENIENCE.

We provide convenient food solutions for customers and simplified business solutions for our clients.

RELATIONSHIP.

We are honest and trustworthy, professional, personal and knowledgeable, fast and flexible.

CHANGE.

We are agile and continuously update our offerings and front-of-house services.

Our Promise:

Specific solutions that work in your world.

The new look Fedics is all about expressing our seamless delivery of the best service, expertise, and food.

The new ‘F’ represents the Fedics' core value of service, with the perfectly presented bowl speaking to mastery in service and attention to detail. The African style bowl represents our African roots as well as abundance: it is a bowl rather than a slim plate.

This new logo and new look express our heritage, experience, expertise and attention to detail, our approach to growing our staff’s expertise to ensure delivery every time and our commitment to “nourishing success” for our clients. It is the reinvention of a brand that had stood the test of time, and will continue to meet that test well into the future.

OUR HISTORY

1970s

Fedics is founded and quickly establishes itself as the leading player in the catering market.

1971.

Fedics founded as a contract catering business by Federale ICS and Trust Houses (UK): the very first large-scale outsourced caterer in South Africa, creating an entirely new market segment.

1979.

Trust Houses sells its share to the other shareholders.

1980s.

Fedics establishes itself as a progressive, fast-growing South African success story.

1982.

Fedics implements its first affirmative action programme – indicative of a commitment to progressive management and transformation that has been a core value ever since.

1983.

Fedics sponsors the SA Chef’s Association to develop black chefs.

1986.

Airport catering concessions commence at Johannesburg, Durban and Cape Town international airports.
Venture into airline catering after winning SAA’s in-flight catering tender and launching Air Chefs.

1987.

Fedics’ training college opens.

1989.

Fedics expands its presence in airline catering: Air Caterers enter into a joint venture with Gate Gourmet.

1990s.

The 1990s were a time of massive change in South Africa, and an expanding and ever-progressive Fedics was at the forefront of this change in many ways, including being one of the first businesses to conclude meaningful BEE transactions.
Purchase of 40% equity in Protea hospitality group.

1992.

Air Chefs forms a joint venture with Transnet.

1994.

The Institute for Hospitality Studies (HIS), our in-house training institute, is established.
Awarded Sancorp’s Investor in People Award.

1995.

Establishes nine black empowerment ventures at Johannesburg, Cape Town and Durban international airports. Launches Our Dream – a vision programme for the future. Receives the Black Management Forum’s Most Progressive Company of the Year Award.

1996.

Joint venture with Drake & Scull Engineering (UK) to offer full Facilities Management services.

1997.

Purchase of 33,3% shareholding by a black-owned investment consortium comprising investments progress groups, Nozola and Siphumelele. Launches in-house branded food courts.

1998.

Introduces segment branding. Receives Business-to-Business Marketing Company of the Year Award from the Institute of Marketing Management. The Tsebo Outsourcing Group is formally established, with Fedics as a core, flagship brand and solutions provider.

2000s.

Fedics renews its focus on contract catering and starts the millennium by de-listing from the JSE to pursue a shareholding strategy that creates further opportunities for empowerment shareholders.

2001.

Finalist for the Black Management Forum’s “Most Progressive Company” award.

2002.

Implements a supply chain strategy and e-procurement through mymarket.com.
Tsebo features incorporate research foundation publications: SA’s Leading Managers and SA’s Most Promising Companies.

2003.

Sells Air Chefs and Gate Gourmet in-flight businesses to focus on core business; Fedics listed in SA’s top 300 National Companies and in SA’s top 300 Empowerment Companies.
Tsebo Catering Solutions acquires TsAfrika.

2006.

Purchases 43% shareholding in Wiesenhof Coffee Shop.
Achieves first Empowerdex AA Rating.

2007.

Recognised as an Emex BEE Verification Level 3 Contributor.

2008.

Recognised as an Emex BEE Verification Level 2 Contributor. Purchase of 49.9% shareholding by Absa Capital and 15% shareholding by Lereko Investment Holdings.

2009.

Achieves highest ever BEE Level 2 contribution rating of 94.3%.

2010.

After achieving the highest BEE rating ever for generic enterprises in the contract catering industry, Fedics continues to play a pivotal role in Tsebo’s catering division, supporting the Group as it continues to pursue an acquisition and growth strategy to make it an African outsourcing giant.

2016.

Achieves an historic Level 1 Rating on the 2015 Amended BEE Codes in South Africa.

2020.

After an historic year, and the Covid-19 pandemic continuing to impact the entire fabric of society, Fedics continues to adopt a forward-thinking approach and makes the changes necessitated by a dramatically changed and changing environment.

2021.

Fedics celebrates its 50th Anniversary. Refreshes brand for the future.
  • 1970s

  • 1980s

  • 1990s

  • 2000s

  • 2010s

  • 2020s

OUR DIFFERENCE

Segmented Solutions that Support
Client Success.

Our segment-specific approach creates the
conditions and solutions for success in
clients’ businesses.

At Fedics we understand our clients’ businesses, are familiar with their cultures and objectives, innovate for client productivity, and create solutions that meet their schedules, needs, and business models.

We don’t provide generic solutions, but completely different packages for different economic segments. Each package is constructed to align to the business drivers of that segment, and our business model and deployment in each segment is different. We’re not a badge.

Supporting all this is our loyalty programme, centralised training via our in-house Institute for Hospitality Studies (IHS), nutritional solutions tailored for employee wellbeing, and centralised functional support – not to mention the extensive experience and expertise derived from our industry track record and flagship contracts.

The benefit of all this is tangible. Wherever a customer or client is in their life and business – from school to university, from the workplace to leisure, from coffee breaks to events, and from hospitals to retirement estates – Fedics is there, hands-on, and delivering real long-term value

OUR TEAM

TESTIMONIALS

Bryanston Village (SSCS)

To whom it may concern,

Tsebo Catering Services (Fedics) have been contracted to the Bryanston Village (SSCS) since December 2015. It is with great pleasure that I highly recommend Tsebo/Fedics to you. The Bryanston Village (SSCS) have received excellent service from the Tsebo team since their inception in December of 2015.

Tsebo have been a pillar of strength during this Covid-19 pandemic and have gone the extra mile to assist with additional sanitisation and additional staff during this exceedingly difficult time.

We are extremely satisfied with the caliber of staff that have been placed on our site and would be happy to recommend their service to any other organisation. I believe that Tsebo will be an excellent fit for your business. Elize and her staff make a remarkable team.

Kind Regards
Liz Berdanis
General Manager

Kym Shuttleworth – St Anne’s College

Dear Fedics Team,

I have been a Boarder Mistress here at St Anne’s College for the last 4 years and an acting House Mother for 6 months. I have had the pleasure of eating 3 wonderful meals everyday , prepared for us my magicians in the kitchen. I attended the Matric Leavers Dinner last term and I was so impressed, that I felt the need to express myself via email to you.

We were wined and dined as if in a 5 star hotel, the catering was delicious, and the service highly commendable. I know that you run a tight ship in that kitchen, but your staff are the most genuine bunch I’ve ever come across. Your kitchen and staff are run with aplomb. Your food too delicious ( hence my extra tyre round the belly ) and your smiling friendly face, always such a pleasure to see. Ive watched you interacting with the girls and it is clear to see how much they love and appreciate all your hard work. Thank you for asking us our input and taking all our dietary needs into consideration. I think that you are a star.

Kindest Regards

Kym Shuttleworth
Housemistress: Mollie Stone

C Snyman, General Manager Human Resources – Bridgestone SA (Pty) Ltdt

To all another year is gone and as I believe it appropriate at this time of year as I always do, I look back and evaluate the year gone by to assess how we did.

It was a difficult and dramatic year with the loss of love ones the construction work and movement of equipment and all the other changes that was made as well as the loss of Laura from our Department . It’s common cause that the HR Department did not miss a step and this is because all of your hard and dedication.

You all did a wonderful job Illana you picking up the HR Admin and lifting it to a new level the HR dept received many compliments because of your dedication …thank you. Llewellyn always their to assist and pick up pieces no doubt the HR department would not be where it is without you … you are the backbone of the HR dept. Zalisile the manner in which you have assisted in creating a more stable workforce and synergy you have created with the shop stewards do not think we have every had a more stable workforce.

Selwyn great work with Security always willing to assist and doing a fantastic job with keeping our plant save. Colleen one of the most important jobs keeping our workforce fed and always helpful and friendly. Cannot wait for next year opening your revamp cafeteria sure you will be great in there no doubt. Felicity running the medical department like a well oiled machine we are going to miss you. Davidene well done this year provided a professional service and always a friendly face.

A special word of thanks to Roxelle, Rhamuna and Astrid you guys were terrific always there to assist and just because we do not say that often enough does not mean we do not notice your effort and really appreciated your hard work

Laura I included you because you were in our team for most of the year ,it feels strange writing message without your name and I could not leave you out ..good luck in your new department …and yes we will miss you

To all of you have great holiday and festive season you deserve it

Roxelle only joking about the breweries

C Snyman
General Manager Human Resources
Bridgestone SA (Pty) Ltd
Port Elizabeth
Tel: 082 8807773
+27 (041) 4042114

Dear All

Thank you for the immense effort that went into the preparation of the Africa Boardroom for today’s workshop. It was a huge privilege to sit in the boardroom on the 5th floor today. I realize that getting this ready to that level of quality 5 days ahead of schedule was no small task. It is truly an impressive facility and the manner in which it was presented today was faultless. Décor and furnishings modern yet warm, technology seamless, catering and service superb. The Marsh International COO was presenting to the Executive team and all were extremely impressed and complementary.

A very big thank you to each of you and your extended teams for an amazing job – I appreciate the significant effort.

Kind regards
Bruce McClatchie
Chief Operating Officer – Marsh Africa
www.marsh.com

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